May 23, 2016 7:28 AM / by Joshua Ballard
There is a good chance that you are reading this page because you have just noticed something strange on a Google Results page.
This can be worrying to see when you are surfing the net, and even more worrying if it is your own website that this message is appearing under!
I built this page so that if someone finds themselves in a similar situation as I did once, that they will have an easy to navigate and accurate source for the many questions that they will naturally have.
I hope that if you are in the unfortunate situation of recently discovering that your website has been hacked, that this page may bring you a certain level of peace and understanding, whilst also assisting you to solve some of your more immediate problems.
The Story Behind This Blog
When I was early in my career as a marketer, I was on the receiving end of a hack.
This is not uncommon in this day and age.
I had moderate technical ability at best, and was not prepared for this to happen.
The next 14 hours of my life were a hectic and scrambled rush for information, understanding and assistance.
I was an employee at this stage, working on a company’s website.
My chief workload was:
- Content creation
- Social media management
- Search Engine Optimisation
- Basic Wordpess Management
One thing that occurred differently for me, was the fact that even though Google had placed the “this site may be hacked warning” on the SERP results for the website, we did not actually have any warning messages inside our Google Search Console.
This unique problem became quite frustrating for me, as a majority of the resources that I could find were based upon the presupposition that there would be a message within the site security panel of the Google Search Console.
Other challenges I faced included:
- Most support content online seemed to be aimed above my technical knowledge
- No existing direct line of communication between myself and the webhost
- The fact that this happened on a Friday
Fixing the site hack was a significant turning point in my career, and also one of the most harrowing days that I’ve ever had in an office.
Just remember, this is not the end of the world.
Some of the posts that I have put together on this blog will:
- Help you work out why your site has been hacked
- Assist you in figuring out how they did it
- List out the various steps you will need to take
- Walk you through what happens next